Privacy Policy
This Privacy Policy applies to the Apartment Helper website and the Apartment Resources mobile app. It is written to help users understand what information may be collected, how it is used, and where official third-party services are involved.
Apartment Helper provides housing-related tools, calculators, guides, listing launchers, and an assistant experience intended to help applicants, tenants, and landlords better understand housing processes. It does not issue rental assistance, make agency decisions, or replace official Housing Connect, HPD, HRA, HDC, NYCHA, or HCR rules.
When using the website or app, you may choose to enter information into calculators, filters, or the assistant. This can include household income figures, voucher-related details, unit preferences, borough filters, landlord packet questions, and messages typed into the assistant.
Please do not enter sensitive personal information unless it is truly necessary for your own use of the tool. For example, avoid entering Social Security numbers, full bank account numbers, or private case identifiers into the assistant or free-form fields.
Information entered into the website or app may be used to power calculator results, display role-based pages, preserve selected settings, and respond to assistant questions. Some information may be stored locally in your browser or on your device so the experience works more smoothly when you return.
The assistant feature may send user questions and related chat context to a third-party AI provider in order to generate responses. Assistant replies are intended for general informational guidance only and should not be treated as legal advice, agency approval, or official eligibility determinations.
Apartment Helper links users to third-party and official sources such as Housing Connect, HPD, HRA, NYCHA, HDC, HCR, StreetEasy, Zillow, and other government or housing-resource pages. When you open those sites, their own privacy policies and terms apply.
The website and app may use browser storage, app storage, or similar local device features to remember settings such as selected role, chat history, filters, or calculator state. This helps keep the experience usable, but it is still a good idea to avoid using shared devices for sensitive housing-planning details.
Calculator outputs, income checks, voucher explanations, and assistant responses are provided for guidance and education. Official agencies, housing providers, and listing rules always control actual eligibility, lease-up, subsidy amounts, preferences, and application decisions.
Apartment Helper is not designed for children to independently submit personal information. If a parent or guardian believes a child has provided personal data through the service inappropriately, they should request removal through the contact method listed below.
Reasonable efforts may be made to secure the website and app, but no online service can guarantee absolute security. Users should use caution, avoid entering unnecessary sensitive data, and verify official housing actions on agency websites before relying on any result.
For questions about this Privacy Policy or requests related to information handling, contact the app operator using the support contact that will be listed in the app record or on the public site.
This Privacy Policy may be updated from time to time as the website, mobile app, assistant features, or third-party integrations change. The latest version will be posted on this page.
Last updated: April 9, 2026
